IT Assurance

Your business success depends on your IT infrastructure. You need Info-Link Technologies to deliver proactive services that not only keep your network up and running, but running effectively and efficiently. Info-Link Technologies complete “IT Assurance” package means that you will see increased performance, security and reliability - immediately and at an affordable price.

AboutUs

Do these issues plague your business?

  • Management struggles? Need to find a more efficient way to manage your company's network?
  • Downtime impact? Are IT outages distracting your staff from their core focus, or prohibiting them from working efficiently?
  • No formal agreement? Are you missing a vital service agreement to protect your entitlements and support levels?

 

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Program Advantages:

  • Lets you focus on your business: We are your networking watchdog, enabling you to focus on your core business activities instead of managing a network or its problems.
  • Reduced business impact from IT failures: Combining preventative maintenance and remote monitoring means we minimize failures that could impact your business.  Your network behaves in a stable and reliable manner.
  • A single monthly price for superior network care: No more guessing what IT support will cost.  Receive guaranteed predictability of your IT support costs and avoid high emergency fees. One monthly fee covers all support.

 

Program Features

  • Priority Response is given to you.  Under this support solution, you are entitled to faster response benchmarks and your issues are escalated ahead of non-priority clients.
  • Network Monitoring constantly tracks the performance of you network - bandwidth, errors and other key indicators.  This means your users always experience a stable environment.
  • Comprehensive Reporting provides information on a wide variety of areas.  Whether it's for troubleshooting or long-term planning, on-demand or scheduled, we have the reports you need.
  • Remote Network Support is delivered remotely from our resolve network or server issues, rapidly.  We keep your key IT resources up and running.
  • Server Configuration Management provides the utmost in security and productivity by designing, deploying and enforcing standardized server configurations.
  • Firewall Management continually manages the operation and effectiveness of your corporate firewall.  A complex system that needs thorough attention to keep your business secure.

Standard Features

Essential Monitoring:  Monitoring the essential elements of your business' IT assets

Security Necessities:  A secured network perimeter, policies and managed virus protection

Essential Server Monitoring:  Monitoring of the vital systems of your servers

Remote Response:  Technicians work remotely on your network to resolve issues

Onsite Response:  Technicians are dispatched to your office when IT support issues arise

Unlimited Network Support:  Unlimited maintenance, response and emergency support of your entire network

IT Consulting:  Network health reports, regular, IT strategy meeting and procurement assistance

Outsourced CIO:  Business impact reporting, IT optimization, regular client briefing and analysis

Backup Essential:  Monitoring the success of your on-site backup solution

Networking Control:  Monitoring and continuing maintenance of your LAN, WAN, domain and VPN

Asset Reporting:  Greater control of your IT assets through regular audits of what you currently have in your inventory